FAQ - Catch It Today
1. What is the estimated delivery time?
Shipping within Australia typically takes 7–14 business days.
International orders usually arrive within 14–31 business days, depending on the destination.
2. How do I track my order?
Once your order is processed, tracking information will be uploaded as soon as possible. You can track your order anytime on our “Track Your Order” page.
3. What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original condition. Please contact our support team to start a return.
4. Can I modify or cancel my order after placing it?
Yes. Orders can be modified or canceled within 24 hours of placement. Please contact customer support as soon as possible for assistance.
5. Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for an additional fee.
6. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods supported at checkout.
7. Is my personal information secure?
Absolutely. We use secure encryption and trusted payment gateways to ensure your personal and payment information is fully protected.
8. Do you offer gift cards?
Currently, we do not offer gift cards, but we’re working on adding them soon—stay tuned!
9. What should I do if I receive a damaged item?
If your item arrives damaged, please contact our customer support immediately and include clear photos of the damage so we can assist you quickly.
10. How can I stay updated on promotions and new arrivals?
Sign up for our newsletter or follow us on social media to receive updates on exclusive deals and new product launches.
11. Do you ship to PO boxes or military addresses?
At this time, we do not ship to PO boxes or military addresses.
12. What if I entered the wrong shipping address?
If you notice an error, contact us immediately. We can update the address if your order has not yet been processed.
13. Are there any products not eligible for return?
Yes. Personalized items, discounted products, and final sale items are not eligible for returns.
14. Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination.
15. What is your privacy policy?
Your privacy matters to us. We do not share your personal information with third parties. Please visit our Privacy Policy page for full details.
You can contact our Customer Service team in the following ways:
16. Email Support
Email us at info@melboecommerce.com
We usually respond within 24–48 hours.
Contact Form
Visit our Contact Us page on the website and fill out the form. Our team will get back to you as soon as possible.
Order Help
For faster assistance, please include your order number and a brief description of your issue when contacting us.
We’re always happy to help and make sure you have a great experience with Catch It Today.
If you have any additional questions or need help, feel free to contact our customer support team. We are always happy to help.